Quick answers for Pawluxia customers
Where do you ship?
We currently ship to addresses within Australia.
How much is shipping?
Standard shipping is A$15. Eligible orders of A$100 or more receive free standard shipping. The final shipping charge is shown at checkout.
How do I track my order?
We email an order confirmation after checkout. When tracking is available for your shipment, we will email the tracking link to the address used at checkout.
Can I change my delivery address or order?
Please contact us as soon as possible through chat or our Contact page. We will try to help, but changes cannot be guaranteed once processing has started.
When will my order arrive?
Delivery timing varies by destination and carrier operations. Any estimate is a guide only, not a guaranteed delivery date. Please contact us before ordering if you need an item by a particular date.
Can I return an item?
For faulty, damaged or incorrectly described items, contact us with your order number and details of the issue. See our Returns & Refunds page for full information. Change-of-mind returns are not offered, without limiting your rights under the Australian Consumer Law.
How can I check product details?
Please read the product page carefully before ordering. If you need help with size, compatibility or a product feature, ask us through chat or our Contact page before purchasing.
How can I contact Pawluxia?
Use the chat button on our website or visit our Contact page. Include your order number for order-related questions.