Last updated: 31 August 2026
Your consumer rights
Nothing in this policy limits any rights you may have under the Australian Consumer Law. Consumer guarantees apply in addition to this policy.
If an item is faulty, damaged or not as described
Please contact us through our Contact page or the chat button. Include your order number and, where possible, clear photos or a short video showing the issue. We may ask for proof of purchase and need to assess the issue before confirming the appropriate remedy.
Where a remedy is available under the Australian Consumer Law, it may include a repair, replacement or refund, depending on the circumstances. Please keep the item until we let you know the next step.
Return delivery costs
If we confirm that an item has a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs where applicable. Please keep your postage receipt.
Change-of-mind purchases
We do not offer returns or exchanges for change-of-mind purchases. This does not affect your rights if an item is faulty, damaged, or does not match its description.
How to contact us
Use our Contact page or the chat button and include your order number. We will respond with the next step for your case.