Last updated: 9 September 2026
Your consumer rights
Nothing in this policy limits any rights you may have under the Australian Consumer Law. Consumer guarantees apply in addition to this policy.
Return window
You can request a return or refund within 30 days of the delivery date. After 30 days, we can only assist with issues covered by the Australian Consumer Law.
If an item is faulty, damaged or not as described
Please contact us through our Contact page or the chat button. Include your order number and, where possible, clear photos or a short video showing the issue. We may ask for proof of purchase and need to assess the issue before confirming the appropriate remedy.
Where a remedy is available under the Australian Consumer Law, it may include a repair, replacement or refund, depending on the circumstances. Please keep the item until we let you know the next step.
Change-of-mind purchases
For change-of-mind returns requested within 30 days of delivery, items must be unused, in original packaging and in resellable condition. Return shipping for change-of-mind returns is paid by the customer. This does not affect your rights if an item is faulty, damaged, or does not match its description.
Return delivery costs
If we confirm that an item has a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs where applicable. Please keep your postage receipt.
How to start a return
Use our Contact page or email support@petlifeaustralia.store with your order number and reason for return. We aim to respond within 1–2 business days and will provide the return address and next steps.
Operated by: THE HUNGRY SPOON PTY LTD (ABN 28 683 190 310) — Unit 2002, 285 La Trobe Street, Melbourne VIC 3000, Australia.