Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Method & Delivery Time We ship internationally from China to Australia via tracked courier service.
- Standard International Shipping: 10–20 business days
- Delivery times may vary depending on customs clearance and local conditions.
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your shipment's progress at any time.
Customs & Import Duties Your order may be subject to customs inspection upon arrival in Australia. Any applicable duties or taxes are the responsibility of the customer. Most standard pet supply orders fall below Australia's duty-free threshold (AU$1,000), so additional charges are uncommon.
Shipping Delays While we strive to meet all estimated delivery times, delays may occasionally occur due to customs processing, public holidays, or carrier disruptions. We appreciate your patience.
Questions? If you have any concerns about your shipment, please contact us and we'll be happy to help.