Privacy policy

1. Who we are

Pawluxia ("we", "our", "us") operates the website petlifeaustralia.store (the "Site"). We sell pet supplies and accessories to customers in Australia and internationally.

Our contact details for any privacy matter are:

Last updated: 3 September 2026

2. About this policy

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit the Site or make a purchase. We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable to our customers in the European Economic Area (EEA) and the United Kingdom, the General Data Protection Regulation (GDPR).

3. What personal information we collect

"Personal information" means information that identifies you or could reasonably identify you. We may collect the following categories:

  • Contact details — name, email address, billing address, shipping address, phone number.
  • Order and transaction information — items purchased, order history, amounts paid, payment confirmation. (Full card numbers are processed securely by our payment provider and are not stored by us.)
  • Account information — username and password if you create an account.
  • Communications — messages you send us, including customer support enquiries and reviews.
  • Device and usage information — IP address, browser type, device information, pages viewed, and how you interact with the Site.

4. How we collect it

  • Directly from you — when you place an order, create an account, or contact us.
  • Automatically — through cookies and similar technologies when you browse the Site (see the Cookie Policy section below).
  • From service providers — such as our payment processor, shipping carriers, and e-commerce platform.

5. Why we use your personal information

  • To fulfil your orders — process payments, arrange shipping and delivery, and manage returns or refunds.
  • To provide customer support — respond to your enquiries and resolve issues.
  • To improve the Site — analyse usage so we can improve our products and shopping experience.
  • To market to you (with consent) — send you offers and updates where you have opted in; you can unsubscribe at any time.
  • For security and fraud prevention — detect and prevent fraudulent or unlawful activity.
  • To comply with law — meet our legal, tax and regulatory obligations.

6. Who we share it with

We do not sell your personal information. We share it only as necessary with:

  • Shopify — our e-commerce platform, which hosts the Site and processes transactions on our behalf.
  • Payment providers — to process your payment securely.
  • Shipping and fulfilment partners — to deliver your order (including international fulfilment and warehousing partners).
  • Professional advisers and authorities — where required by law or to protect our rights.

7. International data transfers

Our platform and some service providers are located outside Australia, including in Canada (Shopify) and other countries where our suppliers and fulfilment partners operate. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled securely and in accordance with this policy and applicable law. If you are located in the EEA or UK, such transfers are made under appropriate safeguards recognised by data protection law.

8. Cookie Policy

What are cookies? Cookies are small text files stored on your device when you visit a website. They help the Site function, remember your preferences, and understand how the Site is used.

Cookies we use:

  • Strictly necessary cookies — required for core functions such as keeping items in your cart, processing checkout and keeping the Site secure. These cannot be switched off.
  • Functionality cookies — remember choices you make (such as currency or region) to improve your experience.
  • Analytics and performance cookies — help us understand how visitors use the Site (for example, which pages are most popular), so we can improve it.
  • Marketing cookies — used to show you relevant offers on our Site and, where enabled, on other websites.

Third-party cookies — Shopify and other providers (such as analytics services) may also place cookies on your device. These third parties have their own privacy and cookie policies.

Managing cookies — you can control or delete cookies through your browser settings. Disabling strictly necessary cookies may affect the operation of the Site, including the ability to complete a purchase. By continuing to use the Site, you consent to our use of cookies as described above.

9. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, tax and accounting requirements. When it is no longer needed, we securely delete or de-identify it.

10. Your rights

If you are in Australia, under the Privacy Act 1988 you have the right to request access to, and correction of, the personal information we hold about you.

If you are in the EEA or UK, under the GDPR you have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of your information ("right to be forgotten");
  • Restrict or object to our processing;
  • Receive your data in a portable format;
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at support@petlifeaustralia.store. We will respond within a reasonable time and in accordance with applicable law.

11. Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children's privacy

The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be notified as required by law.

15. Complaints and contact

If you have any questions or concerns about this policy or how we handle your personal information, contact us at support@petlifeaustralia.store. If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.